New Health-Cloud-Accredited-Professional Exam Question - Interactive Health-Cloud-Accredited-Professional EBook
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Salesforce Health-Cloud-Accredited-Professional (Salesforce Health Cloud Accredited Professional) Exam is designed for professionals who want to demonstrate their knowledge and expertise in using Salesforce Health Cloud. Health-Cloud-Accredited-Professional exam is intended for healthcare professionals, administrators, and analysts who work with Salesforce Health Cloud on a daily basis. Health-Cloud-Accredited-Professional Exam covers a wide range of topics, including patient management, health data analysis, and healthcare provider collaboration.
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Salesforce Health Cloud Accredited Professional Sample Questions (Q23-Q28):
NEW QUESTION # 23
A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?
Answer: D
NEW QUESTION # 24
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility.
Which Health Cloud feature should a consultant implement to fulfill this requirement?
Answer: C
Explanation:
The HCProvider360 FlexCard is the most suitable feature to implement when Bloomington Caregivers wants to display highlighted information about providers, such as their contact details and specialties, in one centralized location.
* Comprehensive View:
* The HCProvider360 FlexCard is designed to aggregate and display critical provider information, including:
* Contact details (phone, email, etc.).
* Provider specialty.
* Facility-specific information.
* Flexibility:
* As a part of OmniStudio FlexCards, this feature can be customized to pull data from multiple objects and display it in a clean, user-friendly interface.
* Efficiency for Users:
* End users can quickly view provider information without navigating through multiple pages or objects, enhancing productivity and reducing complexity.
* Navigate to OmniStudio and create or customize the HCProvider360 FlexCard.
* Configure data sources to fetch provider details and facility relationships.
* Add the FlexCard to the appropriate Lightning page using Experience Builder or App Builder.
* Provider Network Management (Option A): Focused on managing the network of providers rather than presenting detailed information in a centralized view.
* Provider Relationship Card (Option B): Shows relationships but lacks the customization and detail aggregation capabilities of the HCProvider360 FlexCard.
* Facility Relationship Center (Option D): More suited for visualizing facility-related relationships rather than highlighting provider information.
References:
OmniStudio FlexCards Overview
HCProvider360 FlexCard Documentation
NEW QUESTION # 25
A call center agent at Bloomington Caregivers wants the ability to look up providers by location and specialty, to schedule an appointment on behalf of their patients.
Which two capabilities should a consultant recommend to enable this requirement?
Choose 2 answers
Answer: B,C
Explanation:
Call center agents at Bloomington Caregivers require tools to streamline provider lookup and appointment scheduling for patients. Salesforce Health Cloud offers specific capabilities tailored to address these needs.
* Purpose:Provider Search enables users to locate healthcare providers based on specific criteria such as location, specialty, and availability. This functionality is essential for call center agents who need to identify and select suitable providers for patients.
* Features:
* Search by provider name, specialty, location, or other attributes.
* Filter and sort results to narrow down the provider list.
* Integration with the Salesforce Health Cloud data model to access real-time provider information.
* Implementation Steps:
* Configure Provider Records: Ensure all providers are set up correctly within Salesforce, including their specialties, locations, and other attributes.
* Enable Provider Search: Add the Provider Search component to the appropriate Lightning pages or record layouts.
Reference:
Provider Management Overview
Configuring Provider Search
2. Intelligent Appointment Management (Answer B):Purpose:Intelligent Appointment Management streamlines the scheduling process by integrating provider availability, patient preferences, and other factors.
It helps agents book appointments efficiently while minimizing scheduling conflicts.
Features:
Allows booking appointments based on provider availability.
Enables real-time synchronization with provider schedules.
Offers advanced scheduling logic to ensure compatibility with patient needs.
Implementation Steps:
Enable Salesforce Scheduler: Set up Salesforce Scheduler to integrate appointment booking with Health Cloud.
Configure Appointment Rules: Define scheduling policies, including time slots, duration, and patient-provider matching criteria.
Reference:
Salesforce Scheduler for Health Cloud
Why Other Options Are Less Relevant:C. Integrated Care Management:Integrated Care Management focuses on managing care plans, assessments, and interventions. It is not designed for provider lookup or appointment scheduling.
D: Experience Cloud for Health Cloud:Experience Cloud is used to create external portals for patient and provider access. While it can complement scheduling systems, it is not directly related to call center agent workflows.
Conclusion:By implementing Provider Search and Intelligent Appointment Management, Bloomington Caregivers can empower their call center agents to efficiently locate providers and schedule appointments, improving patient satisfaction and operational efficiency.
References for Further Reading:
Salesforce Health Cloud Provider Management
Salesforce Scheduler Setup
NEW QUESTION # 26
Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?
Answer: C
Explanation:
To ensure data privacy and protection for leads, contacts, and person accounts during the initial setup of Health Cloud, the administrator should enable Data Protection and Privacy at the object level. This configuration allows Health Cloud to manage privacy-related fields and processes for these entities.
Key Features:
Object-Level Privacy Settings: Enables data protection measures such as tracking consent and managing privacy preferences.
Applicable Entities: Specifically supports leads, contacts, and person accounts, aligning with patient data management needs.
Compliance: Ensures compliance with regulations like HIPAA by embedding privacy measures into the core data model.
Why Other Options Are Incorrect:
A . Fields: Field-level protection alone does not enable comprehensive privacy management for leads, contacts, and person accounts.
C . Tasks: Task privacy is not relevant for this scenario.
D . Records: While data protection applies to records, configuration is done at the object level for consistency across entities.
Reference:
Data Protection and Privacy in Health Cloud
HIPAA Compliance with Health Cloud
NEW QUESTION # 27
A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?
Answer: B
Explanation:
According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console. To ensure that the phone numbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.
NEW QUESTION # 28
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